Privacy Policy

This Privacy Policy explains the types of personal data we collect, the purposes for which we collect it, how it is processed, and the rights you have regarding your information. This Privacy Policy is presented by LLM ("LLM," "we," "us," or "our"), registered as: LLM Appliances Pvt. Ltd., 37/1, 37/2, Kolathur Village, Tiruporur Taluk Chengalpattu District - 600127, Tamil Nadu, India.

Types of Personal Data We Collect and How We Use It

• Purchases: We collect your contact details, including your name, email address, company name (if provided), physical address (if provided), delivery information (if different from your primary address), phone number (if provided), IP address, and, in some cases, geolocation data (if you use our Store Finder feature). We also collect order details such as product name, quantity, stock keeping unit (SKU) number, product serial number, purchase date, preferred store, and dealer information. Payment information such as credit card or other payment details is collected through a third-party provider.
• Purpose and Use: We use this information to manage and complete your purchase transactions, ensure the delivery of your products, process returns, provide technical support during the warranty period, and contact you regarding technical issues if necessary. We also store information about your preferred store to enable that store to assist you with services, repairs, and product support.
  Our processing of this data is necessary for the performance of a contract to which you are a party (your purchase).
• Abandoned Cart: If you add items to your shopping cart but do not complete your purchase, we may send you reminder emails about the items left in your cart.
• Purpose and Use: We process information about the items you placed in your cart and your email address to notify you that these items remain available for purchase.
  This processing is based on our legitimate business interest. Please also refer to our Cookie Policy if you have consented to cookie usage.
• Account: If you create an LLM account on our website or apps, we collect your login credentials and email address. You may also optionally provide additional contact details, your birthday, and gender.
• Improvement of Services and Products: We gather information from your use of our website, apps, and products, including IP address, tracking data, and, where applicable, geolocation data (e.g., via the Store Finder). We also collect information provided during customer service interactions, technical support, and participation in customer satisfaction surveys.
• Purpose and Use: We analyze this data on an aggregated level to gain insights into customer preferences, enhance user experiences, recognize trends, and improve our services.
  Additionally, we analyze how LLM products are used (use type, date, frequency) to maintain and improve product quality and inform the development of new products.
  You may be contacted by email to participate in customer satisfaction surveys. This processing is based on our legitimate business interest.
• Cookies: We collect personal data such as your IP address, email addresses, tracking/protocol information, and shopping cart details (if you have not completed a purchase).
• Purpose and Use: We use cookies and similar technologies (pixels, email tags, identifiers) to remember your preferences, understand website and app usage, and tailor our marketing communications.

Cookie Policy

This Cookie Policy is presented by LLM ("LLM," "we," "us," or "our"), registered as LLM Appliances Pvt. Ltd., Tamil Nadu, India.

At LLM, we prioritize your privacy and aim to give you maximum control over your personal information. We strive to ensure that you feel secure when visiting our websites. However, there are instances when we may collect information from you.

When you provide personal information to request materials or information — such as catalogs or product details — from us or our authorized dealers, we store that data in a database for marketing purposes. This enables us to fulfill your request and tailor our communications.

When you review or download content from our site, we track the visit to improve user experiences, offer personalized content, and analyze which parts of the site are most frequented. Stored information is used to enhance website functionality, enable quick logins, and distinguish between users and their preferences.

Cookie Policy

The use of cookies may involve the processing of personal data. For details on how we handle personal data and your rights, please review our Privacy Policy.

Our Use of Cookies and Tracking Technologies

We and our service providers use internet server logs, cookies, tags, SDKs, tracking pixels, and similar tracking technologies (collectively referred to as "cookies") to create a more customized and seamless experience for you.

These technologies help us understand your browsing behavior and remember your preferences for future visits.

The types of technologies we use include:

• Web Server Logs: Files that record website activity.
• SDKs (Software Development Kits): Tools embedded in our applications to collect usage information.
• Cookies: Small text files placed on your computer or mobile device to:
  • Recognize your device
  • Store your preferences and settings
  • Understand which pages you visited
  • Enhance your experience with personalized content and advertising
  • Perform analytics and search functions
  • Improve security and administrative processes
• Tracking Pixels (also known as web beacons or clear GIFs): Tiny tags embedded in websites, ads, and emails to:
  • Measure ad impressions, clicks, and email open rates
  • Track the popularity of services and advertisements
  • Access cookies stored on your device

As we adopt new technologies, we may collect information through other means consistent with this Cookie Policy.

Online Advertising

Our services may integrate third-party advertising technologies that deliver content and advertisements relevant to your interests.

Ads may be customized based on factors such as the page you are viewing, search terms, demographic data (e.g., age, gender), and your behavior across different websites and applications.

Third parties (e.g., advertising networks and analytics services like Google Analytics, DoubleClick) may also place cookies and tracking technologies on your devices to collect information for these purposes.

At times, we may provide customer information (such as email addresses) to service providers who, in turn, match this data in de-identified form with cookies or mobile identifiers to deliver more relevant advertisements across different sites and apps.

How Long Are Cookies Stored?

The duration that cookies remain on your device varies. Cookies are typically set to expire based on the last time you visited our website. Once expired, cookies are automatically deleted.

Notice on "Do Not Track"

"Do Not Track" is a privacy setting available in some web browsers. Although we are committed to providing you with control over your data, we currently do not respond to browser-initiated "Do Not Track" signals.

However, we offer multiple opt-out mechanisms for third-party data collection and personalized advertising, as described above.