LLM Terms and Conditions

Shipping Policy

Order Booking Confirmation

Once your order is successfully placed, you will receive a confirmation message via your registered Email and WhatsApp.
If you do not receive a confirmation message, please reach out to Customer Support.

For Domestic Orders

• Dispatch Time: All orders will be dispatched within 3–7 business days from the date of order confirmation.
• Pre-orders: Dispatch dates for pre-orders will be specified on the product page and shipped in batches within 7 working days.
• Shipping Time: 3–10 days from dispatch depending on location.
• Shipping Charges: FREE SHIPPING within India.
• Tracking: A tracking number will be provided via email/SMS/WhatsApp.
• Delivery Issues: Contact Customer Support if not received within the expected timeframe.

For International Orders

• Dispatch Time: Within 7 business days from order confirmation.
• Pre-orders: Shipped in batches within 7 working days of specified launch date.
• Shipping Time: Up to 45 days from dispatch, subject to customs and import processes.
• Shipping Charges: Calculated at checkout based on location and method.
• Customs: All duties/taxes are the customer's responsibility.
• Tracking: Provided once dispatched. Contact support for help.

DISCLAIMER

Shipping times may be delayed during festivals, holidays, or unforeseen events. Thank you for your patience.

LLM Returns Policy

Your satisfaction is our priority. Returns are accepted within a 5-day window for manufacturing defects or transit damages.

Eligibility Period

Products may be returned within five days of receipt if damaged or defective.

Refund Type

Refunds are issued as Store Vouchers valid for 365 days. No cash refunds are provided.
Vouchers are issued within 5 working days after the returned item passes inspection.

Items Not Eligible for Return

Used, damaged, or unboxed items are not eligible.

How to Return?

Contact Customer Support for assistance.

Need Help?

• Email: customercare@llmapl.com
• WhatsApp: +91 - 9176682223 (Messages only)

FAQ's – LLM Returns & Cancellations

• Accepted if item is unused and:
  • Has manufacturing defects
  • Wrong item received
  • Item damaged
  • Missing item(s)
• Share photos/videos for pickup initiation.
• Replacements are processed after inspection.
• Used products are not returnable.

Customer Support

• Email: customercare@llmapl.com
• WhatsApp: +91 - 9176682223 (Messages only)

Support Availability

• Mon–Fri: 10:00 AM – 6:00 PM
• Sat: 10:00 AM – 3:00 PM
• Sun & Public Holidays: Closed

Privacy Policy

This policy describes how we collect, use, and store your data. LLM Appliances Pvt. Ltd., Tamil Nadu, India is the data controller.

Types of Personal Data Collected

• Contact details: Name, email, phone, address, IP, geolocation
• Purchase information: Product details, serial number, preferred store
• Payment data: Collected via third-party services
• Account data: Login, birthday, gender
• Support and usage data

Use of Data

• Transaction processing, delivery, and returns
• Technical support and warranty
• Improvement of services and products
• Abandoned cart reminders
• Customer satisfaction surveys

Cookie Policy

Cookies are used to improve your experience and help us analyze web behavior.

Our Use of Cookies and Tracking

• Web server logs
• SDKs in mobile apps
• Cookies for:
  • Storing preferences
  • Tracking pages visited
  • Enhancing personalization
  • Analytics and security
• Tracking pixels for ad impressions, click-throughs, open rates

Online Advertising

• May use third-party ad platforms like Google Analytics, DoubleClick
• Ads may be customized based on demographics or browsing behavior
• Third parties may collect data through cookies or mobile IDs

Cookie Duration

Cookies expire based on your last visit and are then deleted automatically.

Do Not Track Notice

We currently do not respond to "Do Not Track" signals, but offer multiple opt-outs.